FAQ

Welcome to the FAQ page for Burn Incense Holders, where we offer a diverse range of creative incense stick burners to enhance your aromatic experience. Here, we address some common inquiries about our products and services.

 

**What shipping do you offer?*

We currently only offer standard shipping. It could take 2–10 days for your package to arrive, depending on where in the world you are from.

**What types of incense burners does Burn Incense Holders offer?**
We provide an eclectic collection of incense burners crafted from various materials including ceramic, metal, resin, copper, wood, and brass. Our selection ranges from traditional designs to modern artistic pieces, such as our popular smoke waterfalls that create a mesmerizing effect as the incense smoke cascades down.

**Are the incense burners handmade?**
Many of our incense burners are handmade by skilled artisans. Each piece is unique, with its own character and charm, reflecting the meticulous care and creativity infused into its creation.

**Do you offer incense burners in different sizes?**
Yes, our incense burners come in a variety of shapes and sizes to suit your space and preferences. From compact designs perfect for small rooms to larger statement pieces that serve as focal points, we have burners to accommodate different needs.

**How do I choose the right incense burner for my space?**
Consider the size of the room where you'll use the burner, the type of incense you prefer (stick, cone, coil), and your personal style. Our product descriptions provide detailed information to help you make an informed decision.

**Can I use any type of incense with your burners?**
Our burners are versatile and compatible with most types of incense. However, we recommend reading the product specifications to ensure the best fit and performance for your chosen incense form.

**How do I clean my incense burner?**
Cleaning methods vary depending on the material. Generally, wiping with a damp cloth is sufficient for metal and ceramic burners, while wood and resin may require specific care instructions, which are provided with your purchase.

**Is it safe to leave an incense burner unattended?**
For safety reasons, never leave burning incense unattended. Ensure the burner is placed on a heat-resistant surface away from flammable materials and out of reach of children and pets.

**Do you ship internationally?**
Yes, we offer international shipping. Rates and delivery times vary based on destination.

**What is your return policy?**
We accept returns within 14 days of purchase, provided the item is in its original condition. Custom and clearance items are final sale. Refer to our refund policy for complete information.

**How can I contact customer service?**
Our customer service team is available to assist you with any questions or concerns. Contact us via our website's contact form for prompt support.

We hope this FAQ provides you with the information you need about Burn Incense Holders. Our mission is to offer you quality incense burners that bring a sense of tranquility and beauty to your surroundings. Thank you for choosing us for your incense needs.